{"id":10,"date":"2024-06-13T18:24:10","date_gmt":"2024-06-13T16:24:10","guid":{"rendered":"http:\/\/atraari.com\/?page_id=10"},"modified":"2024-06-19T01:57:26","modified_gmt":"2024-06-18T23:57:26","slug":"faq","status":"publish","type":"page","link":"https:\/\/atraari.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"

[et_pb_section fb_built=\u00a0\u00bb1″ custom_padding_last_edited=\u00a0\u00bbon|desktop\u00a0\u00bb admin_label=\u00a0\u00bbsection\u00a0\u00bb _builder_version=\u00a0\u00bb4.21.0″ background_color=\u00a0\u00bb#EAEAEA\u00a0\u00bb width=\u00a0\u00bb100%\u00a0\u00bb custom_padding=\u00a0\u00bb4vw||2vw||false|false\u00a0\u00bb custom_padding_tablet=\u00a0\u00bb15vw||||false|false\u00a0\u00bb custom_padding_phone=\u00a0\u00bb24vw||||false|false\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_row _builder_version=\u00a0\u00bb4.21.0″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4″ _builder_version=\u00a0\u00bb4.21.0″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_padding=\u00a0\u00bb|1vw|||false|false\u00a0\u00bb custom_padding_tablet=\u00a0\u00bb|3vw|||false|false\u00a0\u00bb custom_padding_phone=\u00a0\u00bb|3vw|||false|false\u00a0\u00bb custom_padding_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.21.0″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb text_font_size=\u00a0\u00bb13px\u00a0\u00bb header_2_font=\u00a0\u00bb|||on|||||\u00a0\u00bb header_2_text_align=\u00a0\u00bbcenter\u00a0\u00bb header_2_letter_spacing=\u00a0\u00bb1px\u00a0\u00bb header_2_line_height=\u00a0\u00bb1.5em\u00a0\u00bb text_orientation=\u00a0\u00bbcenter\u00a0\u00bb width=\u00a0\u00bb100%\u00a0\u00bb text_font_size_tablet=\u00a0\u00bb13px\u00a0\u00bb text_font_size_phone=\u00a0\u00bb11px\u00a0\u00bb text_font_size_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb header_2_font_size_tablet=\u00a0\u00bb24px\u00a0\u00bb header_2_font_size_phone=\u00a0\u00bb17px\u00a0\u00bb header_2_font_size_last_edited=\u00a0\u00bbon|tablet\u00a0\u00bb header_2_line_height_tablet=\u00a0\u00bb1.3em\u00a0\u00bb header_2_line_height_phone=\u00a0\u00bb1.2em\u00a0\u00bb header_2_line_height_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n

FREQUENTLY ASKED QUESTIONS<\/h2>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\u00a0\u00bb4.21.0″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4″ _builder_version=\u00a0\u00bb4.21.0″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.21.0″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n

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<\/h1>\n

COMPTE<\/h2>\n

 <\/p>\n

Comment cr\u00e9er un compte ?<\/strong>
Pour cr\u00e9er un compte, cliquez sur l’ic\u00f4ne \u00ab\u00a0Mon Compte\u00a0\u00bb en haut \u00e0 droite de la page d’accueil. Ensuite, suivez les instructions pour remplir le formulaire d’inscription avec vos informations personnelles.<\/p>\n

J’ai oubli\u00e9 mon mot de passe. Que dois-je faire ?<\/strong>
Cliquez sur \u00ab\u00a0Mot de passe oubli\u00e9 ?\u00a0\u00bb sur la page de connexion et suivez les instructions pour r\u00e9initialiser votre mot de passe.<\/p>\n

Comment modifier mes informations personnelles ?<\/strong>
Connectez-vous \u00e0 votre compte, acc\u00e9dez \u00e0 la section \u00ab\u00a0Mon Profil\u00a0\u00bb et modifiez vos informations personnelles selon vos besoins.<\/p>\n

 <\/p>\n

COMMANDES<\/h2>\n

 <\/p>\n

Comment passer une commande ?<\/strong>
S\u00e9lectionnez les produits que vous souhaitez acheter, choisissez la taille et la quantit\u00e9, puis ajoutez-les \u00e0 votre panier. Une fois que vous avez termin\u00e9 vos achats, cliquez sur le panier et suivez les \u00e9tapes pour finaliser votre commande.<\/p>\n

Puis-je modifier ou annuler ma commande ?<\/strong>
Une fois la commande pass\u00e9e, il n’est g\u00e9n\u00e9ralement pas possible de la modifier. Cependant, si vous souhaitez annuler votre commande, contactez notre service client \u00e0 l’adresse contact@atraari.com<\/a> d\u00e8s que possible, et nous ferons de notre mieux pour vous aider.<\/p>\n

 <\/p>\n

EXP\u00c9DITION<\/h2>\n

 <\/p>\n

Quels sont les d\u00e9lais de livraison ?<\/strong>
Les d\u00e9lais de livraison varient en fonction de votre localisation. En g\u00e9n\u00e9ral, les commandes sont exp\u00e9di\u00e9es sous 2 \u00e0 5 jours ouvrables. Vous recevrez un e-mail de confirmation avec un num\u00e9ro de suivi d\u00e8s que votre commande sera exp\u00e9di\u00e9e.<\/p>\n

Livrez-vous \u00e0 l’international ?<\/strong>
Oui, nous livrons dans le monde entier. Les frais de livraison et les d\u00e9lais peuvent varier en fonction du pays de destination.<\/p>\n

 <\/p>\n

RETOURS<\/h2>\n

 <\/p>\n

Quelle est votre politique de retours ?<\/strong>
Vous avez le droit de retourner tout article dans un d\u00e9lai de 14 jours \u00e0 compter de la date de r\u00e9ception de votre commande. Les articles doivent \u00eatre retourn\u00e9s dans leur \u00e9tat original, non port\u00e9s et avec toutes les \u00e9tiquettes attach\u00e9es.<\/p>\n

Comment retourner un article ?<\/strong><\/p>\n

    \n
  1. Contactez notre service client \u00e0 contact@atraari.com<\/a> pour obtenir un num\u00e9ro d’autorisation de retour.<\/li>\n
  2. Emballez soigneusement les articles que vous souhaitez retourner.<\/li>\n
  3. Envoyez les articles \u00e0 l’adresse suivante : [Adresse de retour].<\/li>\n<\/ol>\n

    Quand recevrai-je mon remboursement ?<\/strong>
    Une fois votre retour re\u00e7u et inspect\u00e9, nous vous enverrons un e-mail pour vous notifier de la r\u00e9ception de votre retour. Si votre retour est approuv\u00e9, un remboursement sera effectu\u00e9 sur votre m\u00e9thode de paiement originale dans un d\u00e9lai de 7 \u00e0 10 jours ouvrables.<\/p>\n

    Puis-je \u00e9changer un article ?<\/strong>
    Nous n’offrons pas actuellement de service d’\u00e9change direct. Si vous souhaitez un autre article ou une autre taille, veuillez retourner l’article d’origine pour un remboursement et passer une nouvelle commande.<\/p>\n

     <\/p>\n

    PRODUITS ET TAILLES<\/h2>\n

     <\/p>\n

    Comment choisir la bonne taille ?<\/strong>
    Veuillez consulter notre guide des tailles disponible sur chaque page produit. Si vous avez des questions suppl\u00e9mentaires, n’h\u00e9sitez pas \u00e0 contacter notre service client pour obtenir des conseils personnalis\u00e9s.<\/p>\n

    Les produits seront-ils r\u00e9approvisionn\u00e9s ?<\/strong>
    Certains produits peuvent \u00eatre r\u00e9approvisionn\u00e9s en fonction de la demande. Abonnez-vous \u00e0 notre newsletter ou suivez-nous sur les r\u00e9seaux sociaux pour rester inform\u00e9 des r\u00e9approvisionnements.<\/p>\n

     <\/p>\n

    PAIEMENT<\/h2>\n

     <\/p>\n

    Quels modes de paiement acceptez-vous ?<\/strong>
    Nous acceptons les principales cartes de cr\u00e9dit (Visa, MasterCard, American Express) ainsi que les paiements via PayPal.<\/p>\n

    Le paiement en ligne est-il s\u00e9curis\u00e9 ?<\/strong>
    Oui, nous utilisons des technologies de cryptage de pointe pour garantir que vos informations de paiement sont trait\u00e9es en toute s\u00e9curit\u00e9.<\/p>\n

    Quand mon compte sera-t-il d\u00e9bit\u00e9 ?<\/strong>
    Votre compte sera d\u00e9bit\u00e9 d\u00e8s que votre commande sera confirm\u00e9e.<\/p>\n

    Pour toute autre question, veuillez contacter notre service client \u00e0 contact@atraari.com<\/a><\/p>\n

    \n

     <\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n

    [\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"

    FREQUENTLY ASKED QUESTIONS COMPTE   Comment cr\u00e9er un compte ?Pour cr\u00e9er un compte, cliquez sur l’ic\u00f4ne \u00ab\u00a0Mon Compte\u00a0\u00bb en haut \u00e0 droite de la page d’accueil. Ensuite, suivez les instructions pour remplir le formulaire d’inscription avec vos informations personnelles. J’ai oubli\u00e9 mon mot de passe. Que dois-je faire ?Cliquez sur \u00ab\u00a0Mot de passe oubli\u00e9 ?\u00a0\u00bb […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"\r\n

    This is a sample page.<\/b><\/p>\r\n\r\n\r\n\r\n

    Overview<\/h3>\r\n\r\n\r\n\r\n

    Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can\u2019t offer you a full refund or exchange.<\/p>\r\n\r\n\r\n\r\n

    To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.<\/p>\r\n\r\n\r\n\r\n

    Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.<\/p>\r\n\r\n\r\n\r\n

    Additional non-returnable items:<\/p>\r\n\r\n\r\n\r\n

      \r\n
    • Gift cards<\/li>\r\n
    • Downloadable software products<\/li>\r\n
    • Some health and personal care items<\/li>\r\n<\/ul>\r\n\r\n\r\n\r\n

      To complete your return, we require a receipt or proof of purchase.<\/p>\r\n\r\n\r\n\r\n

      Please do not send your purchase back to the manufacturer.<\/p>\r\n\r\n\r\n\r\n

      There are certain situations where only partial refunds are granted:<\/p>\r\n\r\n\r\n\r\n

        \r\n
      • Book with obvious signs of use<\/li>\r\n
      • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.<\/li>\r\n
      • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.<\/li>\r\n
      • Any item that is returned more than 30 days after delivery<\/li>\r\n<\/ul>\r\n\r\n\r\n\r\n

        Refunds<\/h2>\r\n\r\n\r\n\r\n

        Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.<\/p>\r\n\r\n\r\n\r\n

        If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.<\/p>\r\n\r\n\r\n\r\nLate or missing refunds<\/b>\r\n\r\n\r\n\r\n

        If you haven\u2019t received a refund yet, first check your bank account again.<\/p>\r\n\r\n\r\n\r\n

        Then contact your credit card company, it may take some time before your refund is officially posted.<\/p>\r\n\r\n\r\n\r\n

        Next contact your bank. There is often some processing time before a refund is posted.<\/p>\r\n\r\n\r\n\r\n

        If you\u2019ve done all of this and you still have not received your refund yet, please contact us at {email address}.<\/p>\r\n\r\n\r\n\r\nSale items<\/b>\r\n\r\n\r\n\r\n

        Only regular priced items may be refunded. Sale items cannot be refunded.<\/p>\r\n\r\n\r\n\r\n

        Exchanges<\/h2>\r\n\r\n\r\n\r\n

        We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.<\/p>\r\n\r\n\r\n\r\n

        Gifts<\/h2>\r\n\r\n\r\n\r\n

        If the item was marked as a gift when purchased and shipped directly to you, you\u2019ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.<\/p>\r\n\r\n\r\n\r\n

        If the item wasn\u2019t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.<\/p>\r\n\r\n\r\n\r\n

        Shipping returns<\/h2>\r\n\r\n\r\n\r\n

        To return your product, you should mail your product to: {physical address}.<\/p>\r\n\r\n\r\n\r\n

        You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.<\/p>\r\n\r\n\r\n\r\n

        Depending on where you live, the time it may take for your exchanged product to reach you may vary.<\/p>\r\n\r\n\r\n\r\n

        If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don\u2019t guarantee that we will receive your returned item.<\/p>\r\n\r\n\r\n\r\n

        Need help?<\/h2>\r\n\r\n\r\n\r\n

        Contact us at {email} for questions related to refunds and returns.<\/p>\r\n","_et_gb_content_width":"","footnotes":""},"class_list":["post-10","page","type-page","status-publish","hentry"],"yoast_head":"\nFAQ - R\u00e9ponses \u00e0 Vos Questions | ATRAARI<\/title>\n<meta name=\"description\" content=\"Trouvez les r\u00e9ponses \u00e0 vos questions sur les produits, la commande, les retours et plus encore avec la FAQ d'ATRAARI.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/atraari.com\/en\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ - R\u00e9ponses \u00e0 Vos Questions | ATRAARI\" \/>\n<meta property=\"og:description\" content=\"Trouvez les r\u00e9ponses \u00e0 vos questions sur les produits, la commande, les retours et plus encore avec la FAQ d'ATRAARI.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/atraari.com\/en\/faq\/\" \/>\n<meta property=\"og:site_name\" content=\"atraari.com\" \/>\n<meta property=\"article:modified_time\" content=\"2024-06-18T23:57:26+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/atraari.com\\\/faq\\\/\",\"url\":\"https:\\\/\\\/atraari.com\\\/faq\\\/\",\"name\":\"FAQ - 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